Kimoz Consulting, LLC Refund Policy

At Kimoz Consulting, LLC, we strive to provide exceptional service and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds on our notary services.

General Refund Policy

• Once a notary service is completed, all fees are non-refundable. This is due to the nature of notarial acts, which are considered completed at the time of the signing and cannot be undone.
• If a client wishes to cancel or reschedule a scheduled appointment, they must notify us at least three business
  days in advance to avoid a cancellation fee.

Cancellation and Rescheduling Policy

Rescheduling: Clients may reschedule their appointment one time at no additional cost, provided that the rescheduled request is made at least three days before the original appointment time.

Cancellation:

• Cancellations made three days before the appointment will be eligible for a 50% refund of any prepaid fees.
• Cancellations made within 24 hours or less of the appointment time will not be eligible for a refund, and a $25 cancellation fee will apply.
• If the notary is unable to complete the notarization due to missing documents, improper identification, or the signer’s unwillingness to proceed. In that case, no refund will be issued, and a trip fee of $65 will be charged.

Refund Eligibility

A refund will be issued only in the following circumstances:

• The notary arrives late by more than 30 minutes without prior notice, and the appointment cannot proceed
  as scheduled.
• The notary is unable to perform the notarization due to an error on our end (e.g., the notary fails to bring the
  required notary stamp/seal).
• The service was mistakenly charged twice due to a processing error.